Accomodating policy

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Published by Houghton Mifflin Harcourt Publishing Company. Whether formally or informally, there are policies, practices, procedures, and routines that help the business operate as smoothly as possible.It is reasonable to provide some extra assistance to a customer with a disability when needed, even during busy periods when other customers are waiting.When only one staff person is on duty, it may or may not be possible for him or her to assist a customer with a disability.THE AMERICAN HERITAGE® DICTIONARY OF THE ENGLISH LANGUAGE, FIFTH EDITION by the Editors of the American Heritage Dictionaries.Copyright © 2016, 2011 by Houghton Mifflin Harcourt Publishing Company.

It lets you decide what is reasonable based on how your business operates and what kind of accommodation the person needs because of his or her disability.Most accommodations involve making minor adjustments in procedures or providing some extra assistance to a customer with a disability.Usually the customer will let you know if he or she needs some kind of accommodation.A store employee may need to help an older customer using a walker or someone with limited use of his hands or arms, by carrying a bulky item to the store's check-out counter.A restaurant may need to assist a customer who is unable to use both hands to cut his or her food, by cutting the food into bite-sized pieces.

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